Frequently Asked Questions

Depending on the product, you may be able to select a name, number, color, size, style, or other available details. The customization fields shown on the product page indicate which options are supported for that item.

Please review the size information displayed on the applicable product page before ordering. Compare the listed measurements with a similar garment that fits you well. Customers are responsible for selecting the correct size, and personalized products cannot normally be exchanged because of an incorrect size choice.

We aim to present product colors accurately, but slight differences may occur because of screen settings, lighting, photography, fabric batches, and the printing or production process. Minor color variation is not normally considered a defect.

Orders are generally processed within 2–5 business days after payment confirmation. Processing may include reviewing customization details, printing or preparation, quality checking, packing, and handover to the shipping carrier.

You can check an eligible order using your order number and billing email address on our Order Status page. Statuses may include received, processing, customizing, completed, shipped, or delivered.

Contact us at [email protected] as soon as possible. Changes or cancellations can only be considered before production begins. Once printing, personalization, preparation, or fulfillment has started, the order may no longer be changed or cancelled.

Yes. We provide worldwide shipping to the European Union, the United Kingdom, the United States, Canada, Australia, New Zealand, and many other supported destinations. Availability is confirmed during checkout.

Shipping fees are charged in euros. Current standard rates are €5.99 for the European Union, €6.99 for the United Kingdom, €8.99 for the United States, €9.99 for Canada, €10.99 for Australia and New Zealand, and €13.99 for other supported regions. European shipping is priced lower than shipping to the United States.

Estimated delivery after processing is generally 4–8 business days for the European Union, 5–9 business days for the United Kingdom, 7–12 business days for the United States, and approximately 8–18 business days for other international destinations. Full details are available in our Shipping Policy.

Tracking information may require 24–72 hours to appear after the carrier receives the package. Customs reviews, holidays, weather, remote destinations, and local carrier delays may also interrupt tracking updates. Contact us at [email protected] if there is no movement for several business days.

Unless clearly stated during checkout, customs duties, import VAT, brokerage fees, and other charges imposed by the destination country are not included in the product price or shipping fee. These charges are the recipient’s responsibility.

Eligible non-customized products may be returned within 30 days after delivery. Items must be unworn, unused, unwashed, undamaged, and returned with their original tags, packaging, and related materials where applicable.

Products made with a customer-selected name, number, color, size, logo, or other personalized detail are generally not eligible for return or exchange because they were produced specifically for that order. This restriction does not apply when we supplied a damaged, defective, incorrect, or incorrectly customized item.

Contact us within 7 days after delivery at [email protected]. Include your order number, a description of the issue, and clear photographs of the complete product, affected area, packaging, and shipping label. We may provide a correction, replacement, partial refund, full refund, or another appropriate solution after review.

Approved refunds are generally issued to the original payment method within 7 business days. Your bank, card issuer, PayPal, or digital wallet provider may require additional time to display the funds. Review our Refund & Returns Policy for complete conditions.

Depending on checkout availability, we accept Visa, Mastercard, PayPal, Apple Pay, Discover, JCB, and Google Pay. Prices and payments are displayed in euros unless another currency is clearly shown. Additional details are available in our Payment Instructions.

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, failed verification, fraud protection, or an interrupted checkout session. A pending authorization may be temporarily held by your payment provider even when the order was not completed.

Payments are handled by secure third-party payment providers, and we do not directly store complete card numbers or security codes. Information about order data, GDPR-related rights, and cookies is available in our Privacy Policy and Cookie Notice.

You can email us at [email protected], call +1 (310)227-8300, or use our Contact Us page. Our regular customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM EST.