Shipping Policy

1. Overview
This Shipping Policy explains how Kelmird, LLC processes, prepares, ships, and delivers orders placed through kelmird.com. Our store offers custom jerseys, personalized teamwear, sports apparel, and related products. We provide worldwide shipping to supported destinations. By placing an order on our website, you agree to the shipping terms described below.

2. Order Processing and Customization Time
Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Processing may include order review, customization, printing, quality inspection, packing, and handover to the shipping carrier. Orders containing multiple customized products, special designs, or large quantities may require additional preparation time. Orders placed on weekends or public holidays will normally begin processing on the next business day.

3. Worldwide Shipping
We ship orders to the European Union, the United Kingdom, the United States, Canada, Australia, New Zealand, and many other international destinations. Shipping availability may depend on local carrier services, customs restrictions, delivery conditions, and the destination entered during checkout. If shipping is unavailable to a particular destination, this will normally be shown before the order is completed.

4. Shipping Fees and Estimated Delivery Times
Shipping fees are charged in euros and vary by destination. European shipping rates are lower than shipping rates to the United States and other long-distance destinations. Estimated delivery times begin after the order has completed processing and has been handed to the carrier. Delivery times are estimates and are not guaranteed.

5. Delivery Time Estimates
The estimated delivery times shown above do not include order processing or customization time. Delivery may take longer during peak shopping seasons, public holidays, major sporting events, customs inspections, severe weather, carrier disruptions, or periods of unusually high order volume. Remote locations may also require additional delivery time.

6. Order Status
After placing an order, you may receive order updates at the email address provided during checkout. You can also check the progress of an eligible order through our Order Status page. Depending on the order stage, the status may appear as received, processing, customizing, completed, shipped, or delivered.

7. Package Tracking
Once your order has been shipped, tracking information may be sent to your checkout email address. Tracking updates may take approximately 24–72 hours to appear after the carrier receives the package. A tracking number may initially show limited information while the carrier registers and scans the shipment.

8. Shipping Carriers and Package Updates
We may select a suitable postal or courier service based on the destination, package size, product quantity, and available delivery network. Package tracking information is supplied by the carrier. Common tracking statuses may include pre-shipment, accepted, in transit, customs processing, out for delivery, attempted delivery, delivered, or delivery exception.

9. Address Accuracy and Address Changes
Customers are responsible for providing a complete and accurate delivery address. Please verify the recipient name, street address, apartment or unit number, city, state or region, postal code, country, email address, and telephone number before submitting the order. If an address change is required, contact us at [email protected] as soon as possible. Address changes cannot be guaranteed after customization or shipping has started.

10. Customs, Duties, VAT, and Import Charges
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other costs imposed by the destination country. Unless expressly stated during checkout, these charges are not included in the product price or shipping fee. The recipient is responsible for paying any applicable customs or import charges required by local authorities.

11. Customs Delays and Delivery Restrictions
Customs clearance may delay international shipments. We cannot control customs inspection procedures, local import regulations, government processing times, or requests for additional documentation. Customers must respond to carrier or customs requests when required. Packages that cannot be delivered because of unpaid customs charges, prohibited imports, or an incomplete address may be returned or disposed of according to local carrier rules.

12. Delayed, Lost, or Damaged Packages
If a package is delayed, damaged, lost, or marked as delivered but cannot be located, please review the tracking details, check with household members or nearby delivery locations, and contact the carrier where appropriate. You may then contact us at [email protected] with your order number and tracking information. For damaged products or incorrect items, please also review our Refund & Returns Policy.

13. Failed Delivery and Returned Packages
A package may be returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, unpaid import fees, or failure to collect the package. Additional shipping charges may apply if the customer requests reshipment. Original shipping fees and customs-related charges may not be refundable where the failed delivery was caused by information or actions outside our control.

14. Related Policies and Contact Information
This Shipping Policy should be read together with our Privacy Policy, Cookie Notice, Terms of Service, Payment Instructions, and Refund & Returns Policy. For questions about shipping, customization progress, or delivery, contact Kelmird, LLC at [email protected] or visit our Contact Us page.