Privacy Policy
1. Overview
This Privacy Policy explains how Kelmird, LLC collects, uses, stores, and protects personal information when you visit kelmird.com, browse our website, create an account, place an order, contact us, or interact with our services.
2. Who We Are
This website is operated by Kelmird, LLC. Our business address is 1700 E Walnut Ave, Ste 200, El Segundo, CA 90245, US. If you have questions about this Privacy Policy or how your information is handled, you may contact us at [email protected].
3. Information We Collect
We may collect information you provide directly, such as your name, billing address, shipping address, email address, phone number, account details, order information, and any message you send through our contact forms or customer support channels.
4. Order and Transaction Information
When you place an order, we collect the information needed to process your purchase, confirm payment in euros, arrange shipping, provide order updates, handle returns or refunds, and maintain transaction records for business, tax, and compliance purposes.
5. Payment Information
Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our website. Order totals are charged in euros unless another currency option is clearly displayed during checkout. Payment providers may collect and process your payment details according to their own security and privacy practices.
6. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location, and usage activity on the website.
7. How We Use Your Information
We use personal information to operate our website, process orders, deliver products or services, provide customer service, respond to inquiries, send order confirmations, manage returns and refunds, improve our website, prevent fraud, and comply with applicable legal obligations.
8. Marketing Communications
If you subscribe to our newsletter or choose to receive updates, we may use your email address to send promotions, website updates, new arrival notices, or special offers. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
9. Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, remember preferences, improve browsing experience, analyze traffic, and assist with advertising or performance measurement. For more details, please review our Cookie Notice.
10. Sharing of Information
We may share limited personal information with trusted service providers that help us operate the website, process payments, fulfill orders, deliver packages, provide analytics, manage email communications, prevent fraud, or support customer service.
11. Shipping and Fulfillment Partners
To deliver your order, we may share necessary shipping information with logistics providers, carriers, fulfillment partners, or other service providers involved in order handling, tracking, delivery, or resolving delivery-related issues.
12. Legal Compliance and Protection
We may use or disclose information when required by applicable law, regulation, legal process, tax rules, fraud prevention requirements, chargeback handling, dispute resolution, or when necessary to protect the rights, safety, and security of our business, customers, website, or service providers.
13. Data Retention
We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, fraud prevention, dispute handling, and business recordkeeping.
14. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no online system or method of electronic storage can be guaranteed to be completely secure.
15. GDPR Rights for European Users
If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar data protection laws, you may have privacy rights under GDPR or equivalent data protection rules, including the right to access, correct, delete, restrict, or object to certain processing of your personal data.
16. Legal Basis Under GDPR
Where GDPR applies, we process personal information based on lawful grounds such as fulfilling a contract with you, complying with legal obligations, protecting legitimate business interests, preventing fraud, improving our services, or obtaining your consent where required.
17. Your Privacy Choices
You may request access to your personal information, ask us to correct inaccurate details, request deletion where legally available, unsubscribe from marketing emails, or contact us about privacy-related questions by emailing [email protected]. Some requests may be limited by legal, tax, security, or order-related requirements.
18. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or privacy practices. The updated version will be posted on this page, and continued use of kelmird.com means you accept the revised policy.