Terms of Service

1. Overview
These Terms of Service govern your access to and use of kelmird.com, operated by Kelmird, LLC. By visiting our website, browsing products, creating an account, placing an order, or contacting us, you agree to follow these terms.

2. Website Use
You may use our website only for lawful personal shopping purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, copy website content without permission, or use our services in a way that may damage kelmird.com or other users.

3. Product Information
We work to provide accurate product titles, descriptions, images, prices, options, compatibility details, and availability information. However, product colors, textures, dimensions, and appearance may vary slightly depending on your device screen, lighting, display settings, or product presentation. Please review product details carefully before placing an order.

4. Product Selection
Customers are responsible for selecting the correct product, size, model, option, or variation before checkout. If you are unsure whether an item is suitable for your needs, please contact us through our Contact Us page before ordering.

5. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products. We may accept, review, cancel, or refuse an order if there is a pricing error, stock issue, payment problem, suspicious activity, incorrect address, or violation of these terms. An order confirmation email does not guarantee final acceptance if an issue is later identified.

6. Prices and Currency
Product prices are displayed on the website and may change from time to time without prior notice. Unless another currency option is clearly displayed during checkout, prices are listed and charged in euros. Shipping fees, taxes, duties, VAT, or other charges may apply depending on your location and order details.

7. Payment Terms
Payment must be completed successfully before an order can be processed. We may use secure third-party payment providers to process transactions. For more details about payment handling, supported payment methods, payment currency, and payment-related issues, please review our Payment Instructions.

8. Shipping and Delivery
Orders are processed and shipped according to our stated handling time and delivery estimates. Delivery times are estimates and may vary due to carrier delays, customs review, holidays, weather, address problems, or other events outside our control. Shipping regions, fees, order processing time, package status, and customs details are explained in our Shipping Policy.

9. Order Status and Tracking
After your order is placed, you may receive email updates about processing, shipping, and delivery. Tracking information may take time to update after shipment. You may check available updates through our Order Status page, or contact us if your order appears delayed or unclear.

10. Customs, Duties, VAT, and Import Charges
Orders shipped across borders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges. These charges are determined by the destination country or region and are the customer’s responsibility unless clearly stated otherwise at checkout. We are not responsible for delays caused by customs inspection or local import procedures.

11. Returns and Refunds
Eligible products may be returned within the stated return window if they meet our return conditions. Items must generally be unused, undamaged, and returned in original condition. Refunds, damaged items, incorrect products, return shipping, cancellation limits, and inspection rules are covered in our Refund & Returns Policy.

12. Account Responsibility
If you create an account on our website, you are responsible for keeping your login details secure and for activity that occurs under your account. Please make sure your account information, shipping address, billing information, and contact details are accurate and current.

13. Customer Information and Privacy
We collect and use customer information to operate the website, process orders, provide customer service, prevent fraud, and improve our services. Our handling of personal information, including GDPR-related rights where applicable, is explained in our Privacy Policy.

14. Cookies and Website Technologies
Our website may use cookies and similar technologies to support cart functions, checkout, account access, analytics, performance measurement, security, and user preferences. For more information about how cookies work on our website, please review our Cookie Notice.

15. Promotions and Discount Codes
We may offer promotions, discount codes, seasonal deals, or special offers from time to time. Promotions may be limited by date, product, order value, customer eligibility, or region. Discount codes must be entered correctly at checkout and may not be applied after an order is placed unless we choose to make an exception.

16. Intellectual Property
All website content, including text, page layouts, graphics, icons, logos, product presentation, images, design elements, and branding, is owned by or licensed to Kelmird, LLC unless otherwise stated. You may not copy, reproduce, sell, modify, distribute, or use our website content for commercial purposes without written permission.

17. User Submissions
If you submit reviews, messages, images, feedback, questions, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of others. We may use customer feedback to improve our products, services, policies, and website experience.

18. Accessibility
We aim to make our website accessible and usable for customers with different needs, devices, and browsing methods. If you experience difficulty accessing information, using checkout, reading policies, or navigating pages, please refer to our Accessibility page or contact us for assistance.

19. Limitation of Liability
To the maximum extent permitted by applicable law, Kelmird, LLC is not responsible for indirect, incidental, special, or consequential losses related to website use, product delays, carrier issues, technical errors, third-party services, customs delays, or customer misuse of products. Nothing in these terms limits rights that cannot be excluded under applicable consumer protection laws.

20. Third-Party Services
Our website may rely on third-party services such as payment processors, shipping carriers, analytics tools, form providers, plugins, hosting services, or email platforms. These third parties may operate under their own terms and privacy practices. We are not responsible for service interruptions, errors, or policies controlled by third-party providers.

21. Changes to the Website
We may update, suspend, replace, remove, or modify website features, product listings, prices, promotions, policies, or content at any time. We do not guarantee that all products, features, pages, or services will always remain available.

22. Contact and Support
If you have questions about these Terms of Service, your order, payment, shipping, returns, or website use, you may contact Kelmird, LLC at [email protected]. Our business address is 1700 E Walnut Ave, Ste 200, El Segundo, CA 90245, US. Please include your order number when contacting us about an existing purchase.

23. Updates to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, products, policies, legal requirements, or service providers. The latest version will be posted on this page. Continued use of kelmird.com after updates means you accept the revised terms.