Refund & Returns Policy

1. Overview
This Refund & Returns Policy explains how Kelmird, LLC handles return requests, refund reviews, exchanges, damaged products, customization errors, and order concerns for purchases made through kelmird.com. Our store offers custom jerseys, personalized teamwear, sports apparel, and related products. By placing an order, you agree to the terms described below.

2. Return Window
Eligible non-customized products may be returned within 30 days after delivery. To qualify for a return, the product must be unworn, unused, unwashed, undamaged, and in its original condition. Original packaging, labels, tags, accessories, and order materials must also be included where applicable.

3. Customized and Personalized Products
Jerseys or apparel made with a customer-selected name, number, logo, color combination, size configuration, design, or other personalized detail are created specifically for that order. Customized products are generally not eligible for return, exchange, or refund because they cannot normally be resold. This restriction does not apply when the product arrives damaged, defective, incorrect, or different from the customization details confirmed in the order.

4. Customer-Selected Details and Sizing
Customers are responsible for reviewing all customization details before completing an order. This includes spelling, names, numbers, colors, logos, placement instructions, product style, and selected size. Returns or refunds may not be available when an item was produced according to the information submitted by the customer. Please review the applicable size guide before ordering, as sizing preferences or an incorrectly selected size are not considered manufacturing defects.

5. Items Eligible for Return
Standard non-personalized jerseys, sports apparel, and accessories may be eligible for return when they are unused and in resellable condition. Products must not show signs of wear, washing, odor, stains, stretching, alteration, printing changes, missing tags, or customer-caused damage. We reserve the right to refuse a return that does not meet these conditions.

6. Non-Returnable Items
Non-returnable products may include personalized or made-to-order items, worn or washed apparel, products altered after delivery, clearance items marked as final sale, gift cards, products without original tags or packaging, and items returned after the applicable return period. Products damaged through improper care, misuse, incorrect washing, or unauthorized alteration are not eligible for a refund.

7. How to Request a Return
To request a return or report an order problem, contact us at [email protected] or visit our Contact Us page. Please provide your order number, checkout email address, product name, reason for the request, and clear photographs when the issue involves damage, defects, printing, customization, or an incorrect item. Do not send a product back until return instructions have been provided.

8. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrectly customized, or different from the item ordered, please contact us within 7 days after delivery. Include clear photographs of the complete product, the affected area, packaging, and shipping label. After reviewing the information, we may provide a replacement, correction, partial refund, full refund, or another appropriate solution depending on the circumstances.

9. Return Shipping and Exchanges
Customers are responsible for return shipping costs for eligible standard returns unless the return results from an error by Kelmird, LLC. We recommend using a trackable delivery service because we are not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address. Exchanges are subject to product availability. Personalized products cannot normally be exchanged for a different size, name, number, color, or design unless we made a production error.

10. Refund Processing
After an eligible returned product is received and inspected, we will notify you whether the refund has been approved or declined. Approved refunds are normally issued to the original payment method within 7 business days. Shipping charges, customs duties, import taxes, and other third-party fees may not be refundable unless the return was caused by our error. Banks and payment providers may require additional time to display the refund.

11. Order Cancellation and Custom Production
Contact us as soon as possible if you need to cancel or change an order. A cancellation or customization change can only be considered before production begins. Once printing, embroidery, personalization, preparation, or fulfillment has started, the order may no longer be changed or cancelled. Any approved cancellation may be subject to deductions for work or materials already used.

12. Delivery and Address Issues
Customers must provide a complete and accurate delivery address. If an order is delayed, returned, or undeliverable because of an incorrect address, an unclaimed package, refused delivery, or unpaid import charges, additional shipping fees may apply and the original shipping cost may not be refundable. For delivery information, please review our Shipping Policy.

13. Related Policies
This Refund & Returns Policy should be read together with our Privacy Policy, Cookie Notice, Terms of Service, Shipping Policy, and Payment Instructions. For return, customization, exchange, or refund questions, contact Kelmird, LLC at [email protected] or visit our Contact Us page.